SECURE TRANSACTIONS

All payments made using the card (Visa, Mastercard, Maestro, American Express, Diners, Discover) are processed through the electronic payment platform of “Vivapayments” of Viva Wallet and uses TLS 1.2 encryption protocol encryption with 256-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

DELIVERY

Our Goods are roast-to-order. This means that we require 1-2 working days to prepare them for you.

Your Goods will then be packaged and dispatched. Deliveries within the Attica region will be delivered by SPEEDEX so please allow for 1 more working day for Goods to reach you.

Deliveries to the rest of Greece will be delivered between 3 and 5 working day by SPEEDEX.

We will notify you by way of email if for any reason there is a delay in the delivery of the Goods purchased by you.

If we receive no communication from you, within 3 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

For international shipments the customer is regarded as the importer and responsible for all laws and regulations of the country receiving the goods and responsible for any import duties or taxes.

RETURNS & EXCHANGES

Create Coffee Roasters aims to always provide high quality Goods that are fault free and undamaged, and we strive to ensure the complete satisfaction of our customers. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us at info@createcoffeeroasters.com as soon as you can to arrange collection and return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.

Returning Goods

You are responsible for the cost and risk of returning the item to us. After we’ve received your email, you should send the item to:

Kousianofski 23, 115 25, Athens, Greece

We cannot be held responsible for items damaged or lost in return shipment. Therefore, we recommend a trackable mail service. We are unable to issue a refund without actual receipt of the item or proof of received return delivery.

Goods must be returned in their original condition with all packaging and documentation. Refunds and replacements will be issued upon our receipt of the returned Goods.

Conditions for Returns

In order for the item to be eligible for a return, please make sure that:

The item was purchased in the last 7 days

The item was not used or damaged

The item was not unsealed after delivery

We reserve the right to refuse returns of any items that do not meet the above return conditions in our sole discretion.

We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions.