SECURE TRANSACTIONS

All payments made using the card (Visa, Mastercard, Maestro, American Express, Diners, Discover) are processed through the electronic payment platform of “Vivapayments” of Viva Wallet and uses TLS 1.2 encryption protocol encryption with 256-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

DELIVERY

Our Goods are predominantly roast-to-order, and we typically require up to three (3) working days to prepare them for dispatch. In alignment with our zero-waste philosophy, we may, when appropriate, fulfill orders using freshly roasted stock already available. In any case, alll coffee dispatched is within its optimal freshness window and meets our highest quality standards.

Deliveries within the Attica region will either be delivered by SPEEDEX or BOX NOW.

For SPEEDEX, delivery normally this requires 1 to 3 working / business days for the Goods to reach you, but this is up to SPEEDEX. Deliveries to the rest of Greece will be delivered between 3 and 5 working / business days by SPEEDEX.

For BOX NOW, in the applicable areas, the delivery times are 2 working / business days for mainland Greece from the day of pickup, and 3 working / business days for the Greek islands.

We will notify you by way of email if for any reason there is a delay in the delivery of the Goods purchased by you.

If we receive no communication from you, within 3 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

For international shipments the customer is regarded as the importer and responsible for all laws and regulations of the country receiving the goods and responsible for any import duties or taxes.

HOLIDAY COFFEE GIVEAWAY T&Cs

1. Organiser

The giveaway is organised by Create Coffee Roasters (“the Organiser”).

2. Eligibility

Participation is open to individuals aged 18 years or older who are residents of the European Union. Employees of the Organiser and their immediate family members are excluded.

3. How to Enter

To enter the giveaway, participants must complete all of the following actions on Instagram:

Like the giveaway post
Follow @create.coffee.roasters
Comment on the giveaway post with their guess of the origin and flavour characteristics of the Secret Santa coffee

No purchase is necessary. Only one entry per person is permitted.

4. Promotion Period

The giveaway opens on the date the post is published and closes on 6 January at 23:59 (CET). Entries submitted after this time will not be considered.

5. Winner Selection & Announcement

All entries containing correct guesses will be entered into a random draw.
One (1) winner will be selected and announced on 7 January via the Organiser’s Instagram account. The winner may be contacted via Instagram direct message.

6. Prize

The prize consists of a €50 voucher redeemable on the Create Coffee Roasters e-shop.

The voucher is valid for six (6) months from the date of issue
The prize is non-transferable and cannot be exchanged for cash or other alternatives

7. Data Protection

Personal data provided by participants will be processed solely for the purposes of administering the giveaway, in accordance with Regulation (EU) 2016/679 (GDPR) and the Organiser’s Privacy Policy. Data will not be shared with third parties and will be deleted after the giveaway has concluded, unless otherwise required by law.

8. Limitation of Liability

The Organiser is not responsible for entries that are incomplete, lost, delayed, or affected by technical issues. The Organiser reserves the right to cancel or amend the giveaway if circumstances beyond its control arise.

9. Instagram Disclaimer

This giveaway is in no way sponsored, endorsed, administered by, or associated with Instagram. By participating, entrants release Instagram from any responsibility.

10. Governing Law

These Terms & Conditions are governed by the laws of the country in which the Organiser is established, and any disputes shall be subject to the exclusive jurisdiction of the competent courts.

DURING SALES SEASON

During our sales season, production will be taking place between Monday and Wednesday. For orders placed after Thursday, if there is no stock available that week, coffees will be roasted during Monday and Wednesday of the following week, before they are packaged and dispatched.

Black Friday Shipping Notice:
Black Friday offers will run from 28 November to 30 November 2025.

During this period, any coffees already roasted at the time of purchase will be dispatched without delay. Coffees not yet roasted will be scheduled for roasting during the week commencing 1st December and shipped immediately once roasting is complete.

RETURNS & EXCHANGES

Create Coffee Roasters aims to always provide high quality Goods that are fault free and undamaged, and we strive to ensure the complete satisfaction of our customers. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us at info@createcoffeeroasters.com as soon as you can to arrange collection and return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.

Returning Goods

You are responsible for the cost and risk of returning the item to us. After we’ve received your email, you should send the item to:

Kousianofski 23, 115 25, Athens, Greece

We cannot be held responsible for items damaged or lost in return shipment. Therefore, we recommend a trackable mail service. We are unable to issue a refund without actual receipt of the item or proof of received return delivery.

Goods must be returned in their original condition with all packaging and documentation. Refunds and replacements will be issued upon our receipt of the returned Goods.

Conditions for Returns

In order for the item to be eligible for a return, please make sure that:

The item was purchased in the last 7 days

The item was not used or damaged

The item was not unsealed after delivery

We reserve the right to refuse returns of any items that do not meet the above return conditions in our sole discretion.

We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions.